Below are the various ticket statuses and their descriptions. To view your current ticket requests, please navigate to: My Ticket Requests
New
M State IT has received your request and has not been assigned.
Assigned to Technician
Your ticket has been assigned to the appropriate technician/group, but work on your ticket has not yet been started.
In Process
Your request is assigned and is actively being worked on.
Closed
M State IT has resolved your issue.
Canceled
The ticket was canceled by your request.