Setup Voicemail

1. Sign into Cisco Webex User Hub

2. Navigate to Settings, Calling, Voicemail, and select Reset voicemail PIN.

3. Enter your New Voicemail PIN with the following requirements.  

• Must be at least six digits long. Numbers only.
• Must not be any of your previous ten PINs (twenty-four, in case of government customers). Note: This number is a system setting.
• Must not be the reverse order of your old PIN.
• Must not match the numeric representation of your first or last name.
• Must not contain your phone number or extension number.
• Must not contain single or groups of repeated digits (for example, 228883, 121212, or 408408).
• Must not be a numerical sequence (for example, 012345 or 987654).
• Must not contain numbers that are dialed in a straight line on the keypad.

4. Reenter your PIN in Confirm Voicemail PIN and click Submit

What to do next

Once the voicemail account is set up, you can check and listen to your voice messages from Webex App, User Portal, or Phone, and configure various voicemail settings such as voicemail transcription, voicemail greetings, voicemail notifications, and so on.

 

Transferring Calls

>Webex App | Transfer a phone call 

When you're on a phone call, you can transfer that call to someone else and if you'd like, let that person know why you're transferring the call to them. 

While you're on a phone call, tap More (pictured below) and then select Transfer. 

Choose from the following: 

• Choose either the dialpad or keyboard, enter the number or the name of the person who you want to transfer the phone call to. Then, choose one of the following options: 

  • Consult first—chat with the person on the receiving end of the transfer first. If you searched for someone by name, choose their mobile or work number. 
    Then, tap Complete transfer or tap Resume to go back to the first call. 

  • Transfer now (also known as blind transfer)—transfer the call right away with audio only. If you searched for someone by name, choose their mobile or work number to complete the transfer. 

• If you already have an existing ongoing active call that you want to transfer to  

Tap the call in your Ongoing calls list and then tap Transfer to transfer the call right away with audio only. 

 

Forwarding Calls

If you're going to be away from your desk but don't want to miss an important phone call, you can forward your calls to another phone number. Or, if you don't want to be interrupted, you can send all your calls to voicemail instead. If you forward your calls to another number, you won't get called in Webex App anymore. So, be sure to turn call forwarding off when you're ready to take calls in the app again. 

Turn on Call Forwarding

1) Click on Settings -> Calling.

2) Find the "+" icon under the "Call Forward" heading. Enter a phone number. 

3) Click on the dropdown under "Forward calls to" and select the phone number you entered.

Disable Call Forwarding

1) Click on the dropdown under "Forward calls to" and select "Do Not Forward Calls"

 

Forwarding Voicemail

You can forward your voice messages to other people in your company who also use Cisco Webex. Before forwarding the voice message, you can record a message to send along with it so you can let them know why you're forwarding it. 

1) Go to Voicemail icon

2) Choose the voice message, right-click on it and click Forward voice message. 

3) (Optional) Click Record to record a message to include with the voice message. 

You can play back and rerecord your message. 

4) In the Forward voice message to dialog box, add the users you want to send the voice message to. 

5) Click Send.