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What is AOVPN?
Always On VPN is a modern, secure VPN solution that ensures your device is always connected to our network, providing continuous and secure access to our resources. This means you will no longer need to manually connect to the VPN, as it will automatically establish a secure connection whenever you are online.
Troubleshooting Issues
If users are having troubles accessing campus resources, make sure the following is true:
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Wireless Connection: Check to make sure you are connected to your wireless network.
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Internet Access: Check to see that you can browse out to other websites like www.msn.com or www.microsoft.com.
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Check DPC Service: Check the Windows Services console by searching for "services" in the Start Menu or in the search bar at the bottom of your screen. Look for a service named "AOVPN DPC Service" or a similar name indicating DPC. Is the service running? If the answer is no, try restarting your computer and check again.
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Check for updated software: Check to make sure you have the latest software installed from Software Center. Type "Software Center" in the search bar at the bottom of the screen. Click on Software Center to open it. Click on applications after it loads. Click on "AOVPN Dynamic Profile Configurator. If there is a install button, click on it to install it. If the only option is uninstall, it's likely you have the latest version of AOVPN installed.
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If you still aren't able to connect to campus resources after these steps, please submit a ticket at TDX ticket or reach out to one of our CHC staff members.