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Redsky Enhanced E911 Calling Services for Webex
The enhanced emergency (E911) service for Webex Calling provides an emergency service designed for organizations with a hybrid or nomadic workforce. It provides dynamic location support and a network that routes emergency calls to Public Safety Answering Points (PSAP) around the US, its territories, and Canada.
Enhanced emergency (E911) service is a dynamic emergency service designed for organizations with a hybrid or nomadic workforce. For an organization with hybrid workforce, users work both on-premises (in defined office buildings) or off-premises (remote work locations). This service can automatically detect location of a non-fixed devices (devices that can be moved to different locations without informing the administrator about the move) and Webex App when the user moves to a different location on-premises. This service also supports the Nomadic E911 service.
Nomadic E911 Service—RAY BAUM’S Act Phase 2 began in January 2022, and requires emergency calls to send a correct dispatch address for non-fixed devices and for nomadic users (for example, a Webex App user who take their app off-premises). This E911 service provides the configurations and settings to meet the regulatory requirements, when configured according the legal needs. When a nomadic user takes the Webex App to an off-premises location it prompts the user to input the dispatch address. Webex Calling uses this dispatch address in the event the user places a 911 call from that location. The Webex App detects network changes and prompts the user to input an address only when the user connects from a different off-premises network. When the user connects to an off-premises network for which they have already provided an address, Webex App automatically uses the address provided earlier for that network.
When a user makes an emergency call from the line that belongs to a different location, the emergency call is routed to the nearest PSAP location based on the physical location of the device.
Webex Calling doesn’t send the media of an emergency call to any call recording provider. Although call recording is enabled for a user, emergency calls such as 911 and 933 aren’t sent to the call recording provider.
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Apple/Android App
WebEx Calling has a feature available to all of our users enabling them to manage work calls directly from their cellphone using the WebEx app.
